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Terms and Conditions of Sale

General Conditions of Sale (GTC) for purchases made online on the website www.devidlabel.com

MARE SRL, VIA GUGLIELMO MARCONI 3, BOLOGNA (BO), CAP 40122, PI E CF 03986981201 (“Devid Label”), invites users to read these General Conditions of Sale (“GTC”) which regulate the purchase of products and the management of orders placed on the site.

1. Conclusion of the contract and delivery of the products

  1. Every order placed on www.devidlabel.com implies the conclusion of a sales contract similar to a mail order transaction between MARE SRL and the customer.
  2. By clicking the "Buy" button, the customer places a binding order for the items in the virtual shopping cart. Once the order is submitted, Devid Label will send the customer an order confirmation email within 1 hour. The sales contract is deemed concluded between Devid Label and the customer when the latter receives the order confirmation. If the customer does not receive an order confirmation within the deadline indicated in this Article 1.2., the order will be considered rejected by Devid Label and, therefore, void. Orders for which the customer has opted for advance payment will be shipped as soon as Devid Label receives full payment for the purchase price and any shipping costs. Devid Label therefore invites the customer to pay the price as soon as they receive the order confirmation and in any case within 7 days.
  3. The buyer gives his prior consent to the transfer of credits to third parties, in particular to Scalapay. pro soluto for payment of the purchase price.
  4. If the ordered products are unavailable for reasons beyond Devid Label's control, the latter must promptly notify the customer. In this case, Devid Label will have no obligation to deliver the ordered goods, unless Devid Label has assumed the procurement risk for the products included in the order in question. In any case, if the ordered products are unavailable, Devid Label will promptly refund the customer any sums already paid.
  5. Devid Label assumes no responsibility for having to search for and procure unavailable products from other sources. This provision also applies to orders for fungible goods (for which only the type and characteristics of the products are described). Devid Label is only obligated to deliver what is available in stock and what has been ordered from its suppliers. If the delivery time is expressed in business days, this includes all days between Monday and Friday inclusive, with the express exclusion of any public holidays.

2. Prices, shipping costs and express delivery

  1. The customer is required to pay the price published on the product page at the time of placing the order. The price indicated is final and includes VAT.
  2. Shipping costs are free for orders over €99 shipped to Italy
  3. Shipping costs for orders up to €49.00 are €4.90 (including VAT) for Standard courier and €9.90 for Premium express courier (DHL - UPS), as indicated on the product detail page and in the shopping cart during order placement. These shipping costs are invoiced by MARE SRL.
  4. Shipping costs for orders between €49.00 and €99.00 are €2.90 (including VAT) for Standard courier and €7.90 for Premium express courier (DHL - UPS), as indicated on the product detail page and in the shopping cart during order placement. These shipping costs are invoiced by MARE SRL.
  5. In any case, shipping to Europe is always free for orders over €149. Below this amount, shipping will be charged according to the destination country and will be visible during checkout.
  6. Cash on delivery (CAD) is always an additional service, and therefore costly, which Devid Label will invoice separately at a flat rate of €6. This type of delivery requires the customer to be notified by phone or email to confirm the address, prepare the exact amount of cash for the courier (they often don't have change), and be present at the delivery location to complete the purchase. If the customer is unavailable after purchasing the goods, they will not be dispatched and the order will be unilaterally cancelled. If the customer provides the above confirmations and subsequently fails to collect the goods for any reason, resulting in storage and return costs, this will result in a penalty being charged to Devid Label, which serves as proof of payment for a forced €25 payment.
  7. Exchange Italy: for orders containing single products with a value of less than €99.00, the cost is €7.90, for orders containing single products with a value of more than €99.00 it is free, for orders containing multiple products with a value of less than €99.00 the cost is €7.90, for orders containing multiple products with a value of more than €99.00 it is free.
  8. Returns in Italy: For orders containing single products with a value of less than €99.00, the cost is €9.90. For orders containing single products with a value of more than €99.00, shipping is free. For orders containing multiple products with a value of less than €99.00, the cost is €9.90. For orders containing multiple products with a value of more than €99.00, shipping is free. From May 31, 2024, in the event of returns for orders purchased using cash on delivery (COD) payment, a € voucher valid for 6 months will be issued for the value of the order, minus any expenses incurred.
  9. Exchanges / Returns Europe: for orders of any amount, a €25.00 return management fee will be applied;
  10. Exchanges / Returns Rest of the world: for orders of any amount, please contact our customer service at resi@devidlabel.com for information regarding the specific cost per country;
  11. Subsequent size changes and/or returns are always subject to charges and will be invoiced at €25 upon confirmation by the company.
  12. Depending on where the item is being shipped to, additional shipping or return charges may apply (Long Haul or Remote Shipping).
  13. The customer will be informed appropriately before placing the order if Long-Distance Shipping Costs are applicable for the selected country.  If the customer decides to return an item for which Long-Distance Shipping charges have been applied, Devid Label will not refund these charges if the entire order is returned, nor if a size exchange is requested. The customer's statutory rights remain unaffected. Shipments to "remote/difficult locations" in Italy include smaller islands, lagoons, and mountainous postcodes not normally reachable by express couriers. In this case, Devid Label is not obligated to provide advance notice of free shipping to these areas, although the return and size exchange fee, which is €19, remains unchanged.
  14. All paid orders are processed by our staff as quickly as possible. If, after the order status has changed from "payment accepted" to "shipped," the customer wishes to cancel or modify the order, a €5.00 handling and shipping fee will be charged.
  15. Management reserves the right to withhold €25.00 per item in the event of a return deemed "non-compliant," in the absence of protective bags, missing product packaging, damaged items inside the boxes or bags, or any other circumstances that may render the return "non-compliant."

3. Payment

  1. Devid Label accepts various payment methods, including, but not limited to, credit card, bank transfer, PayPal, Scalapay, and cash on delivery (variable € cash on delivery fee). Devid Label reserves the right to refuse certain payment methods and to require different payment methods for certain orders. Please note that Devid Label only accepts payments from bank accounts, for which the customer is responsible for any transaction fees.

4. Use of promotional coupons

  1. Promotional vouchers cannot be purchased; they are offered by Devid Label as part of promotional campaigns and can be used for a limited period of time.
  2. Promotional vouchers can only be used once per order, within the specified validity period. Some products may not be eligible for promotional vouchers. Promotional vouchers cannot be used to purchase gift cards. A minimum spend may be required to use a promotional voucher.
  3. The value of the products purchased must be equal to or greater than the value of the promotional voucher. If the value of the promotional voucher is insufficient to cover the value of the products ordered, the difference can be paid using any of the accepted payment methods listed in Article 3 above. Promotional vouchers are not redeemable for cash, and interest is not accrued on the credit they represent. Promotional vouchers will not be refunded if the buyer decides to partially or completely return the ordered products.
  4. Promotional vouchers can only be used once the order is finalized. They cannot be used retroactively and cannot be transferred to third parties. Unless otherwise specified by Devid Label, multiple promotional vouchers cannot be combined for the same order.
  5. If the customer uses a promotional coupon during the order process and the total value of the order, due to the customer's withdrawal, is lower than the value of the promotional coupon, Devid Label reserves the right to invoice the original price of the goods remaining in the customer's possession.

5. Use of gift vouchers

  1. Gift vouchers can be purchased and used only for the purchase of Products, not for the purchase of additional gift vouchers. If the value of the gift voucher is insufficient to cover the value of the ordered products, the difference can be paid using any accepted payment method.
  2. Gift cards can only be used before placing an order. They are not refundable for cash, and the credit they represent does not accrue interest. Buyers wishing to redeem a gift card, transfer the corresponding credit to their account, and check their balance are asked to visit the "My Account" section on www.devidlabel.com.

6. Right of withdrawal

The customer has the right to cancel any order for products sold by Devid Label, without providing any reason and with any explicit statement sent to Devid Label. The right of withdrawal, however, does not apply to sealed products that are not suitable for return due to hygiene or health protection reasons and that have been opened after delivery, such as, but not limited to, cosmetic products for body care and beauty. If the customer wishes to return the purchased products, Devid Label will arrange for a collection via its own courier without the customer needing to print labels or other documentation.

  1. Information regarding the right of withdrawal (pursuant to art. 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 "Consumer Code") The customer has the right to withdraw from the contract, without stating a reason, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last item ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day period begins from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last item. To exercise the right of withdrawal, it is necessary to inform MARE SRL, (VIA GUGLIELMO MARCONI 3, BOLOGNA (BO), CAP 40122), go to email resi@devidlabel.com of the decision to withdraw from this contract by means of any explicit declaration to that effect (for example, a letter sent by post, fax, or email). To this end, it is possible, but not mandatory, to use a standard withdrawal form as indicated below in section 6.3. If the customer decides not to use the standard withdrawal form, they must submit any other explicit declaration of their decision to withdraw from the contract. It is also possible to complete and submit the standard withdrawal form electronically or any other explicit declaration to that effect via the Devid Label website. In this case, Devid Label will promptly send a confirmation of receipt of the withdrawal on a durable medium (for example, by email). The withdrawal deadline is considered met if the customer sends their declaration before the expiration of the 14-day period starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last item ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day period starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
  2. Effects of Withdrawal: Following withdrawal from this contract, Devid Label will refund all payments made by the buyer (with the exception of any additional shipping costs and/or costs arising from delivery outside of Italy) without undue delay and in any case no later than 14 days from the day Devid Label is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment method used by the customer at the time of purchase, unless otherwise agreed. If the customer fails to provide bank details or provides incorrect bank details, Devid Label will not be responsible for any delay in refunding or for the failure to re-credit the amount until further notice from the customer. From this latter action, the terms for the financial refund will start to run again. In any case, the customer will not incur any costs as a result of this refund. The refund may be suspended until Devid Label receives the returned products or until the customer demonstrates that the goods have been shipped, whichever is earlier. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which they communicated their intention to withdraw from the sales contract. The Products must be returned properly packaged in their original packaging, not damaged, soiled, or damaged, and complete with all accessories, instructions for use, and documentation. In the event of loss of the original packaging, the Customer must, at their own expense, replace it in order to be able to return the Devid Label Products; accompanied by the transport document (present in the original packaging), so as to allow Devid Label to identify the customer (Order number, name, surname, and address); without obvious signs of use, other than those compatible with carrying out a normal test of the item (they must not show signs of prolonged use or in any case exceeding the time necessary for a test and must not be in such a condition that it is not suitable for resale). If the returned product does not comply with the provisions of the previous paragraph, or if the exception to the right of withdrawal indicated in paragraph 6 applies in relation to sealed products, the withdrawal will not be effective. The customer is responsible for any decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics, and functioning of the products themselves.
  3. Standard withdrawal form: Without prejudice to the customer's right to exercise the right of withdrawal by communicating this intention to Devid Label via email, the customer may use a standard form available via the portal, or any other explicit declaration of his decision to withdraw from the contract, indicating the order number, address and any IBAN for refund.
  4. If the customer requests cancellation of the order before the package is delivered, the bank fees incurred by MARESRL will not be refunded, including any packaging costs (gift wrapping) incurred.
  5. Returns must be sent within 7 days of requesting the return and/or receiving the waybill.

9. Refunds

Purchase receipts will be issued in electronic or paper format.

  1. Refunds are credited directly to the account or payment method used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used for the original payment. For payments made via virtual accounts such as PayPal, credit card, or Scalapay, the refund will be made to the original account. 

10. Customer Service

  1. For any questions, please visit our help page or contact us.

11. Warranty for defects and non-conformities of the products and additional information

  1. Purchases made on Devid Label are subject to the provisions of the Consumer Code regarding product warranties for defects and non-conformities. Customers will therefore be granted the rights set forth in Article 130 of the Consumer Code, and these rights must be exercised within the terms set forth in Article 132 of the same Consumer Code.
  2. These GTC can be consulted on the website www.devidlabel.com and can be saved using the relevant browser command (usually, File -> Save As).
  3. You can archive your order details and download the Terms and Conditions while waiting for the automatic order confirmation email that Devid Label sends once your order is complete. This confirmation email includes your order details and can be easily printed or saved using your email program's functions.

12. Applicable law

  1. These GTC and the sales contracts are governed by Italian law (and in particular by the Consumer Code – which in articles 46 to 67 regulates distance contracts – and by Legislative Decree 70 of 09/04/2003 on electronic commerce) and must be interpreted in light of this.
  2. For any dispute that may arise in connection with the GTC and/or sales contracts, customers may activate an extrajudicial dispute resolution procedure in accordance with the requirements of Articles 141 et seq. of the Consumer Code. In the event that the Customer activates the aforementioned procedure, Devid Label guarantees its participation in an amicable settlement attempt that the user may initiate before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Bologna Chamber of Commerce.
  3. The Customer also has the right to avail of the online dispute resolution procedure available on http://ec.europa.eu/consumers/odr/
  4. All legal disputes arising from this contract shall be referred to the exclusive jurisdiction of the Court of Bologna, to the exclusion of any other court, including concurrent, general or special.