After accessing your private area click on the button "Start new return" as highlighted in the figure.
Alternatively, from the order page click on the "Start New Return" button in the "Return Merchandise" area.
In the area of returns will be available the orders placed with the ability to request a return by clicking on the "Start Return" button next to the line of each order placed on the site.
Fill out the return form in all its fields and click "Start Return".
You will receive a reply as soon as our team has taken care of your request.