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General Conditions of Sale (GCS) for purchases made online on the website www.devidlabel.com
M.A.R.E. SRL, VIA GUGLIELMO MARCONI 3, BOLOGNA (BO), CAP 40122, PI E CF 03986981201 (“Devid Label”), invites users to read these General Conditions of Sale (“GCS”) which regulate the purchase of products and the management of orders placed on the website.
1. Conclusion of the contract and delivery of products
Every order placed on www.devidlabel.com implies the conclusion of a sales contract similar to mail order trading between M.A.R.E. SRL and the customer.
By clicking on the “Buy” button, the customer places a binding order for the items contained in the virtual cart. Once the order has been sent, Devid Label will send the customer an order confirmation email within 1 hour. The sales contract is considered concluded between Devid Label and the customer when the latter receives the order confirmation. If the customer does not receive any order confirmation within the term indicated in this art. 1.2., the relevant order shall be considered rejected by Devid Label and, therefore, void. Orders in relation to which the customer has opted for advance payment will be shipped as soon as Devid Label receives the total payment of the purchase price and any shipping costs. Devid Label therefore invites the customer to pay the price as soon as the order confirmation is received and in any case within the following 7 days.
The buyer gives his prior consent to the transfer to third parties, in particular to Scalapay, of the pro soluto credits for the payment of the purchase price.
Where the products subject to the order are not available for reasons independent of the conduct of Devid Label, the latter shall promptly notify the customer. In such case, Devid Label will not be under any obligation to deliver the ordered goods, unless Devid Label has assumed the procurement risk in relation to the products that make up the order in question. In any case, if the ordered products are not available, Devid Label will promptly refund the customer any sums already paid.
Devid Label does not assume responsibility for having to search for and obtain unavailable products from other sources. This provision also applies to orders relating to fungible goods (for which only the type and characteristics of the products are described). Devid Label is only obliged to deliver what is available in stock and what is ordered from its suppliers. If the delivery time is expressed in working days, all those between Monday and Friday inclusive are considered as such, with the express exclusion of any public holidays.
2. Prices, shipping costs and express delivery
The customer is required to pay the price published on the product page at the time the order is sent. false
Shipping costs are free for orders over €99 shipped to Italy
Shipping costs for orders up to €49.00 amount to €4.90 (including VAT) in Standard courier mode and €9.90 in Premium express courier mode (DHL - UPS) as indicated on the product detail page and in the cart when placing the order. These shipping costs are invoiced by M.A.R.E. SRL .
Shipping costs for orders between €49.00 and €99.00 amount to €2.90 (including VAT) in Standard courier mode and €7.90 in Premium express courier mode (DHL - UPS) as indicated on the product detail page and in the cart when placing the order. These shipping costs are invoiced by M.A.R.E. SRL .
In any case, shipping to Europe is always free for orders over €149, below which it will be invoiced according to the destination country and will be visible during checkout.
Cash on delivery, or with cash payment on delivery, is always an additional service, therefore expensive, which Devid Label will invoice separately at a flat rate of €6. This type of delivery requires that the customer is notified by phone or email to confirm the address, prepare the exact cash for the courier (they often have no change) and be at home at the time of delivery to complete the purchase. If the customer is unavailable after purchasing the goods, they will not leave and the order will be unilaterally cancelled. In the event that the customer provides the above confirmations and subsequently the goods are not collected for any reason, with consequent storage and return costs, this will give rise to a penalty against Devid Label, useful justification for the forced request for payment for € 25.
Cambi Italia: for orders containing for orders containing single products whose value is less than €99.00 the cost is €7.90, for orders containing single products whose value is more than €99.00 it is free, for orders containing multiple products whose value is less than €99.00 the cost is €7.90, for orders containing multiple products whose value is more than €99.00 it is free.
Returns Italy: for orders containing single products whose value is less than €99.00 the cost is €9.90, for orders containing single products whose value is more than €99.00 it is free, for orders containing multiple products whose value is less than €99.00 the cost is €9.90, for orders containing multiple products whose value is more than €99.00 it is free; from 31 May 2024 in case of return for orders purchased via the Cash on Delivery payment method (cash on delivery) a voucher in € valid for 6 months will be issued for the value of the order, withholding any costs incurred;
Exchanges / Returns Europe: for orders of any amount, €25.00 of return management costs per trip are expected;
Exchanges / Returns Rest of the world: for orders of any amount, please contact our customer service at [email protected] for information regarding the specific cost per country;
Subsequent size changes and/or returns, on the other hand, are always subject to charges and will be invoiced at €25 upon confirmation by the company.
Depending on the place where the item is shipped, additional shipping or return costs may apply (Long-Haul Shipping or to remote/disadvantaged locations).
The customer will be informed appropriately before placing the order if Long-Haul Shipping Costs are expected for the selected country. If the customer decides to return an item for which Long Range Shipping Costs have been charged, these will not be refunded by Devid Label in the event that the order is returned in its entirety, as well as if a size change is requested. The customer's rights under the law remain unaffected. With regard to shipments to "disadvantaged/remote locations" in Italy, this refers to the smaller islands, lagoons and postcodes in mountainous areas that are not ordinarily reachable by express couriers; in this case, there is no obligation on the part of Devid Label to notify in shipping free of charge to these areas, without prejudice to the cost of return and size change, quantifiable at €19.
All paid orders are processed by our staff in the shortest time possible, if after the change of status from "payment accepted" to "shipped" the customer wishes to cancel or modify the order, €5.00 will be charged as handling and shipping costs.
The management reserves the right to retain €25.00 per item in the event of a return defined as "non-compliant", in the absence of protective bags, missing product wrappers, damaged items inside the boxes or bags and any circumstances that make the return "non-compliant".
3.Payment
Devid Label accepts various payment methods including, for indicative purposes, by credit card, by bank transfer, Paypal, Scalapay and cash on delivery (variable € cash on delivery fee cost). Devid Label reserves the right to refuse certain payment methods and to request different payment methods for certain orders. Please note that Devid Label only accepts payments from bank accounts for which the customer is responsible for any costs associated with the transaction.
4.Use of promotional vouchers
Promotional vouchers cannot be purchased, they are offered by Devid Label as part of promotional campaigns and can be used for a limited period of validity.
Promotional vouchers can only be used once in relation to a single order, within the specified period of validity. It is possible that the use of promotional vouchers is excluded for the purchase of some products. Promotional vouchers cannot be used to purchase gift vouchers. It is possible that the use of a promotional voucher is subject to a minimum amount of expenditure.
The value of the products purchased must be equal to or greater than the value of the promotional voucher. If the amount of the promotional voucher is not sufficient to cover the value of the products ordered, the difference can be paid using any of the accepted payment methods referred to in the previous art.3. Promotional vouchers are not refundable in cash and the credit represented by them does not accrue interest. Promotional vouchers will not be refunded if the buyer decides to return part or all of the products ordered.
Promotional vouchers can only be used if the order is finalized, they cannot be used retroactively and cannot be
5. Use of gift vouchers
Gift vouchers can be purchased, and can only be used to purchase Products but not to purchase additional gift vouchers. If the value of the gift vouchers is not sufficient to cover the value of the products ordered, the difference can be paid using any of the accepted payment methods.
Gift cards can only be used before placing the order, they are not refundable in cash and the credit represented by them does not accrue interest. The buyer who wishes to redeem a gift voucher, transfer the relative credit to the account and check the balance is asked to visit the "My account" section on the website www.devidlabel.com.
6. Right of withdrawal
The customer has the right to withdraw from any order regarding the products sold by Devid Label, without providing any reason and with any declaration, provided it is explicit, delivered to Devid Label. The right of withdrawal is however excluded for sealed products that are not suitable for return for reasons of hygiene or related to health protection and that have been opened after delivery, such as, for example, cosmetic products for body care and beauty. If the customer intends to return the purchased products, Devid Label will arrange for a collection via its own courier without the customer having to print labels or anything else.
Information regarding the right of withdrawal (pursuant to art. 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 "Consumer Code")The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last item ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day period starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good. To exercise the right of withdrawal, it is necessary to inform M.A.R.E. SRL, (VIA GUGLIELMO MARCONI 3, BOLOGNA (BO), CAP 40122), by telephone +39 0516325560 or email [email protected] of the decision to withdraw from this contract by means of any explicit declaration to that effect (for example, with a letter sent by post, fax or email). For this purpose, it is possible, but not obligatory, to use a standard withdrawal form as indicated below in point 6.3. Where the customer decides not to use the standard withdrawal form, he must submit any other explicit declaration of his decision to withdraw from the contract. It is also possible to fill out and send electronically the standard withdrawal form or any other explicit declaration to that effect via the Devid Label website. In this case, Devid Label will promptly send a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail). The deadline set for withdrawal is considered respected if the customer sends his/her declaration before the expiry of the 14-day period starting from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day period starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
Effects of withdrawal: Following withdrawal from this contract, Devid Label will refund the payments made by the buyer (with the exception of any additional shipping costs and/or resulting from delivery outside of Italy) without undue delay and in any case no later than 14 days from the day on which Devid Label is informed by the customer of the decision to exercise the right of withdrawal. Such refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. Where the buyer has chosen cash on delivery as the payment method during the purchase, he/she must indicate a current account.Where the buyer has chosen cash on delivery as the payment method during the purchase, he/she must indicate a current account on which he/she intends to receive the credit of the price. In the event of failure to indicate the bank details or in the event of incorrect bank details, Devid Label will not be responsible for the delay in the refund or the failure to re-credit until further notice by the customer. From this last action, the terms useful for the financial refund will start again. In any case, the customer will not have to bear any costs as a consequence of such refund. The refund may be suspended until Devid Label receives the products subject to the return or until the customer demonstrates that the goods have been shipped, if earlier. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he/she communicated his/her intention to withdraw from the sales contract. The Products must be returned correctly packaged in their original packaging, not ruined, damaged or soiled and equipped with all accessories, instructions for use and documentation. In the event of loss of the original packaging, the Customer must, at his own expense, provide for its replacement in order to be able to proceed with the return of the Devid Label Products; equipped with the transport document (present in the original packaging), so as to allow Devid Label to identify the customer (Order number, name, surname and address); without obvious signs of use, other than those compatible with carrying out a normal test of the item (they must not show traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as to not allow resale). If the returned product does not comply with the provisions of the previous paragraph, or the exception to the right of withdrawal indicated in paragraph 6 in relation to sealed products applies, the withdrawal will not be effective. The customer is responsible for any decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products themselves.
Standard withdrawal form: Without prejudice to the possibility for the customer to exercise the right of withdrawal by communicating this intention to Devid Label via, the same may use a standard form Present via the portal, or any other explicit declaration of his decision to withdraw from the contract indicating the order number, address and any IBAN for crediting.
In the event of a request for cancellation of the order by the customer before the package is delivered, the bank charges incurred by M.A.R.E. S.R.L. will not be refunded, including any packaging costs (gift package) incurred.
9. Refunds
Purchase receipts will be issued in electronic or paper format.
Refunds are credited directly to the account or payment instrument used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used for the payment. For payments made via virtual accounts such as Paypal, credit card or Scalapay, the refund will be made to the account from which the money originated.
10. Customer Service
For any questions, please visit our help page or contact us.
11. Warranty for defects and non-conformities of products and additional information
The provisions of the Consumer Code regarding the warranty for defects and non-conformities of products apply to purchases made on Devid Label. The customer will therefore be granted the rights set out in art. 130 of the Consumer Code and these rights must be exercised within the terms set out in art. 132 of the same Consumer Code.
These GTC can be consulted on the website www.devidlabel.com and can be saved using the relevant browser command (usually, File -> Save as).
You can archive the order details and download the GTC by waiting to receive the automatic order confirmation message that Devid Label sends via email following completion of the order. This confirmation message includes the order details, and can easily be printed or saved using the functions made available by email programs.
12. Applicable law
These GTC and the sales contracts are governed by Italian law (and in particular by the Consumer Code - which in articles 46 to 67 regulates distance contracts - and by Legislative Decree 70 of 09/04/2003 on electronic commerce) and must be interpreted in light of this.
For any dispute that may arise in connection with the GTC and/or the sales contracts, customers may activate an extrajudicial dispute resolution procedure in compliance with the requirements of articles 141 et seq. of the Consumer Code. In the event that the Customer activates the aforementioned procedure, Devid Label guarantees its participation in an attempt at an amicable settlement that the user may promote before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Bologna Chamber of Commerce.
The Customer also has the right to avail of the online dispute resolution procedure available at http://ec.europa.eu/consumers/odr/
All legal disputes arising from this contract will be referred to the exclusive jurisdiction of the Court of Bologna, with the exclusion of any other forum, including concurrent, general or special.